Testing & Monitoring for AI Voice Agents

 Manually testing and listening to AI voice agents is slow, ad hoc, and expensive. Babble helps you automatically test and monitor your AI voice agents, enabling you to build trustworthy AI voice solutions.

A Unified Platform for Pre-Production Testing and Production Monitoring

 Simulate thousands of calls before launch, audit every live conversation, and catch deviations instantly with real-time notifications.

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    Testing

    1.) Generate multiple test scenarios including edge and adversarial cases

    2.) Test against diverse personalities, languages, accents, and background noises

    3.) Stress test with parallel calls

    4.) Gain comprehensive insights through predefined and custom metrics

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    Monitoring

    1.) Track multiple predefined and custom metrics

    2.) Up to 100% call coverage 

    3.) Drop-off tracking, highlighting areas of improvement

    4.) Proactively notify users of critical issues like latency spikes or workflow deviations

Test Against Diverse Personalities and Voices

Select from a wide range of ready-to-use personalities and voices or define custom ones

  • Chris

    Professional - Male, US Accent

  • Angela

    Professional - Female, US Accent

  • Mike

    Chatty & Interruptive - Male, German Accent

  • Ankita

    Pleasant - Female, Indian Accent

  • Tejas

    Angry - Male, Indian Accent

  • Chris

    Assertive Conversationalist - Male, British Accent

  • Angela

    Abrupt communication, short replies - Female, British Accent

  • Custom Persona

    Specify a prompt to generate a custom personality

Add background noise to simulate real-world scenarios

A bustling city street filled with the sounds of passing cars, footsteps of pedestrians, and the occasional honk of a car horn.

The sound of a busy train station, with train announcements and background chatter.

Construction work with jackhammers and drills

Evaluate Against a Range of Criteria

COMING SOON - Regulatory Metrics (NYC 144, TRAGA, CO AI Act and more)

  • Workflow conformance

    • End call message
    • Appointment confirmation
    • Call transfer
    • Answering FAQs
  • Qualitative

    • CSAT
    • Empathy
    • Politeness
    • STT erorrs
  • Performance

    • Latency (ms)
    • Interruptions
    • Voice pitch (hz)
    • Words per minute

Test All Types of AI Voice Agents

Test any voice agent against diverse personalities and evaluate against desired criteria

    • Customer Support
    • Recruitment
    • Home Services
    • Receptionist
    • Legal Intake
    • Lead Qualification
    • Debt Collection
    • AI Coaching
    • Patient Intake
    • Appointment Booking
    • Trucking and Freight
    • Feedback Collection

Ready to make your AI Voice QA best in class? Let's talk..

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